Question 1

What is Shoppal One?

Accepted Answer

Shoppal One is an AI employee for businesses. It automatically replies to customer messages on WhatsApp, Instagram, Telegram, Gmail, Facebook, and Messenger. It answers questions, captures leads, and escalates conversations to you when needed.

Question 2

How does the AI auto-reply to customer messages?

Accepted Answer

When a customer sends a message, the AI reads the conversation history, checks your business information, and writes a natural reply in your brand voice. It handles FAQs, pricing questions, and support requests automatically.

Question 3

Does Shoppal One create social media content too?

Accepted Answer

Yes. The AI marketing agent generates social media posts, writes captions, creates image prompts, and builds monthly content plans. It works as both a customer reply assistant and a content creator.

Question 4

Which platforms does Shoppal One support?

Accepted Answer

Shoppal One works with WhatsApp Business, Instagram, Telegram, Gmail, Facebook Messenger, and Facebook. All conversations are managed from one inbox.

Question 5

Can the AI capture leads during conversations?

Accepted Answer

Yes. When a customer shows buying intent (asks about pricing, requests a quote, compares plans), the AI detects it, asks qualifying questions, and saves the lead with a quality score. You see all leads in your dashboard.

Question 6

What happens when the AI cannot answer a question?

Accepted Answer

The AI escalates the conversation to you with full context. You set the escalation rules: certain topics always hand off, and customers can request a human at any time.

Question 7

Do I need to know how to code to set it up?

Accepted Answer

No coding required. Connect your channels, tell the AI about your business, and it starts working. A free Telegram sandbox is available to test everything before you commit.