Privacy Policy
Your data is protected with Shoppal One.
This privacy policy explains how Shoppal One and Shoppal Labs collect, use, and safeguard your personal and business information.
Scope
This policy applies to all users of Shoppal One and covers information collected through our website, applications, support channels, and related services.
Information We Collect
We collect the information necessary to provide and improve the Shoppal One service, protect accounts, and deliver support.
- • Account details: name, email, business name, and contact preferences.
- • Usage data: messages, AI response history, analytics, and feature interaction.
- • Technical data: browser, device, IP address, and performance metrics.
- • Billing data: payment method, billing address, and transaction records.
- • Support data: messages sent to customer support, support ticket history, and feedback.
How We Collect Information
- • Directly from you when you sign up, use Shoppal One, or contact support.
- • Automatically through service usage, logs, cookies, and analytics tools.
- • From third parties when you choose to connect channels or integrations.
How We Use Your Information
Service delivery
Provide your AI assistant, generate drafts, deliver messages, and maintain your account settings.
Product improvements
Improve features, fix bugs, and understand how customers use Shoppal One.
Security and fraud prevention
Detect abuse, secure accounts, and respond to incidents.
Support
Respond to questions, manage requests, and maintain records of support interactions.
AI Processing and Human Review
When AI features are used, selected prompts, message context, and configuration data may be processed by AI model providers to return results. AI output can be inaccurate. We recommend modest use and mandatory human review before relying on generated output.
Data Security
- • Encryption in transit and at rest using industry-standard protocols.
- • Access controls and role-based permissions for Shoppal Labs employees.
- • Monitoring, logging, and incident response procedures.
- • Regular backups and secure storage to protect against data loss.
Cookies and Tracking
We use cookies and similar technologies to support login sessions, track usage, and improve the user experience. We do not use cookies to sell personal information.
Third-Party Services
We may share data with trusted service providers to operate Shoppal One, process payments, and provide support. We require partners to protect your information in accordance with this policy.
- • OpenAI Privacy Policy: openai.com/policies/privacy-policy
- • OpenAI Terms of Use (including DALL·E services): openai.com/policies/terms-of-use
- • Google Privacy Policy (Gemini): policies.google.com/privacy
Your Rights
- • Access the personal information we hold about you.
- • Correct or update inaccurate information.
- • Delete your account and associated data.
- • Request a copy of your conversation history and account records.
Retention
We retain data only as long as necessary to provide the service, comply with legal obligations, and resolve disputes. When you delete your account, we remove personal data in accordance with our retention practices.
Changes to this Policy
We may update this policy periodically. We will post changes on this page and notify users of material updates when required.
Contact
For privacy questions and requests, email hello@shoppallabs.com.